Warranty
1. The Spa Pool moulding i.e.: the shells are guaranteed by the manufacturers for ten years from the date of Delivery, against failure in: structure due to faulty workmanship or materials, provided that the installation, use and maintenance have been carried out in accordance with normal practice according to our recommendations. The Acrylic surface is guaranteed for two years against material failure or manufacturing defect.
2. All support equipment i.e.: Filtration Plant, Heaters, Motors and Pumps, including Balboa control equipment i.e.: Control Box and Touch Pads have a two year warranty from date of delivery against faulty components, provided they are used under the terms of the manufacturers warranty. Heating elements are not covered under this warranty against corrosion due to water inbalance.
3. All light bulbs, ozone lamps and headrests are not covered by manufacturer’s warranty. 4. This warranty does not extend to damage caused during delivery or installation of the Product, wear and tear or damage resulting from accident, negligence or misuse.
5. Colour changes or variations and material failures are limited to guarantees or warranty offered by the material supplier. This guarantee does not extend to any damage, defect or failure caused or arising through defective installation of the pool, or inappropriate chemical maintenance of the Spa’s resulting in material damage to the Spa or Equipment.
6. That the product has been left in the original situation following its installation and is owned by the original purchaser. The warranty is not transferable to a new owner.
7. That the pool has been maintained and the water therein chemically treated according to sound and well established methods and abrasive cleaners are not used on the pools surfaces.
8. That the pool is not heated above 45 degrees Celsius.
9. The Spa must not be left empty in direct sunlight as this will result in damage to the spa surface and plastic fittings.
10. WARNING : DO NOT LEAVE SPA WRAPPED IN THE PROTECTIVE PLASTIC OUTSIDE IN DIRECT SUNLIGHT. SUNLIGHT CAN BE MAGNIFIED BY THE PLASTIC WRAPPING CAUSING DAMAGE TO THE ACRYLIC SURFACE. IF THE SPA IS NOT BEING INSTALLED IMMEDIATELY IT SHOULD BE STORED AWAY FROM DIRECT SUNLIGHT IN A SHADED AREA.
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We are confident that our BBQ products are amongst the best you can buy, and we are sure with proper operation, care, cleaning and maintenance as outlined in the instruction handbook, a long life is assured. For this reason we are pleased to offer coverage against defects in manufacture on all our Barbecues.
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Wooden
The BBQ Factory is committed to the supply of quality wooden furniture. We are confident you will find with proper care, cleaning and maintenance it will have a long life. Wood is a natural product, so expect to see some variation in the colour and grain of the timber both when it is new and as it ages, as well as some checking and feathering of the grain. This is not a manufacturing defect and is not covered by this warranty.
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Aluminium
We are confident our aluminium furniture is amongst the best you can buy and with proper use, care, cleaning, and maintenance as outlined in the instruction booklet, a long life for this furniture is assured.
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